{"id":2302,"date":"2023-05-01T17:37:02","date_gmt":"2023-05-01T17:37:02","guid":{"rendered":"http:\/\/Zubreev.tech\/?page_id=2302"},"modified":"2025-05-21T21:15:03","modified_gmt":"2025-05-21T21:15:03","slug":"bad_tap","status":"publish","type":"page","link":"https:\/\/zubreev.tech\/en\/articles\/bad_tap\/","title":{"rendered":"Tap-Report"},"content":{"rendered":"
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Bad tap<\/span><\/h1>\n<\/div>\n<\/div>\n<\/div>\n
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Tap is considered bad if the values exceed 48 dB UpStream(y) and 7dB DownStream(y). In all other cases validation can be passed by using an amplifier or by swapping TV boxes. (New TV boxes pass validation while still packed) <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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The tap report requires: <\/strong><\/p>\n

Take at least 2 photos from two different tap ports showing the signal plus a photo from Channel scan. The photo should clearly show the tap and the meter connected to it. There is an example photo on the page. <\/span><\/p>\n

Do metrics on all three locations (No matter what the result) and upload to the server via WIFI (<\/span>How to unload via WIFI<\/a>) <\/span><\/p>\n

Next, Create tap maintenance through the app.<\/span><\/p>\n

You can see how it's done here:<\/span> <\/span>Refer2Maint<\/a><\/p>\n

(The video shows the ordering of the cradle, the repair procedure is not very different the main thing is to select \"Refer to Maintenance\" at the beginning)<\/span><\/p>\n

After creating an order, take a screenshot of the ticket number and send an email to your local office:<\/span><\/p>\n

Subject line: Tap Maintenance<\/span><\/p>\n

In the content write: the job number, a small description of the problem, add a photo with meter, and screenshot of the ticket. <\/span><\/p>\n<\/div>\n<\/div>\n

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Then do the work as if nothing happened ignoring the lack of signal and close the work, validation naturally will not pass, no problem, Press \"Proceed\" >>> EXCEPTION.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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In this window, select \"<\/span>Refer to Maintenance required<\/span>\"or something related to Maintenance and click OK.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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If you get the error \"<\/span>Please test Tap...<\/span>\", it means that you have not uploaded to the server the metrics from the failed test with TAP. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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The application will now authorize you to close the job. The order will be closed with the code \"<\/span>Refer to Maintenance<\/span>\" Within a couple days the signal will be fixed and the customer will feel the full power of the Spectrum signal. <\/span><\/p>\n

The work will be paid for as standard.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n

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